Terms of service

Effective Date: May 2026
Brand: GRAY PANDA
Website: graypanda.in
Business Name: [Your registered business name]
Business Address: [Your business address]
Contact Email: support@graypanda.in
Contact Phone: +91 XXXXXXXXXX

1. Introduction

Welcome to GRAY PANDA. By accessing or using our website
graypanda.in and purchasing our products you agree to be
bound by these Terms of Service. Please read these terms
carefully before using our website or placing an order.

If you do not agree to these terms please do not use our
website or place any orders.

These terms apply to all visitors, users, and customers
of graypanda.in.

2. Eligibility

By using our website you confirm that:

- You are at least 18 years of age
- You are legally capable of entering into a binding
contract under the Indian Contract Act 1872
- You are not barred from receiving services under any
applicable law
- The information you provide is accurate and complete

If you are under 18 years of age you may only use our
website with the involvement and consent of a parent
or legal guardian.

3. Products and Pricing

3.1 Product Information
- We make every effort to display product colors,
materials, and dimensions as accurately as possible
- Actual product color may slightly vary from what appears
on your screen due to monitor settings and lighting
conditions
- All product descriptions are provided in good faith
and to the best of our knowledge

3.2 Pricing
- All prices on graypanda.in are listed in Indian Rupees
(INR) and are inclusive of applicable taxes (GST)
- Prices are subject to change without prior notice
- The price applicable to your order will be the price
displayed at the time of placing your order
- We reserve the right to cancel orders where pricing
errors have occurred due to technical issues

3.3 Availability
- All products are subject to availability
- We reserve the right to discontinue any product at
any time without notice
- In case a product becomes unavailable after your order
is placed we will notify you and offer a full refund

4. Orders and Payments

4.1 Placing an Order
- By placing an order on graypanda.in you are making an
offer to purchase the selected products
- Your order is confirmed only after you receive an
official order confirmation from us via email or
WhatsApp
- We reserve the right to refuse or cancel any order
at our sole discretion

4.2 Payment Methods
We accept the following payment methods:
- UPI (GPay, PhonePe, Paytm, etc.)
- Debit Card and Credit Card
- Net Banking
- Cash on Delivery (available on select pin codes)

4.3 Payment Security
- All online payments are processed through secure and
PCI-DSS compliant payment gateways
- GRAY PANDA does not store your card or payment details
- We are not responsible for any unauthorized transactions
arising from your failure to keep your payment
credentials secure

4.4 Cash on Delivery
- COD orders must be paid in full in cash at the time
of delivery
- Refusal to pay at delivery may result in your account
being blocked from future COD orders
- A COD handling fee may apply and will be shown clearly
at checkout

5. Shipping and Delivery

5.1 We offer free shipping on all orders across India

5.2 Estimated delivery timelines are as follows:
- Metro cities: 3-5 business days
- Tier 2 and Tier 3 cities: 5-7 business days
- Remote areas: 7-10 business days

5.3 Delivery timelines are estimates only and are not
guaranteed. Delays may occur due to factors outside
our control including weather, public holidays, and
courier delays.

5.4 Risk of loss and title for products passes to you
upon delivery of the products to you.

5.5 Please refer to our full Shipping Policy on our
website for complete details.

6. Returns and Refunds

6.1 We accept returns within 7 days of delivery subject
to our Return and Refund Policy.

6.2 Products must be unused, unworn, with original tags
attached and in original packaging to be eligible
for return.

6.3 Refunds will be processed within 3-4 working days
after the returned product is received and passes
quality inspection.

6.4 Please refer to our full Return and Refund Policy
on our website for complete details.

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7. Intellectual Property

7.1 All content on graypanda.in including but not limited
to the GRAY PANDA name, logo, product images,
photographs, text, graphics, and website design is
the exclusive intellectual property of GRAY PANDA.

7.2 You may not copy, reproduce, distribute, modify,
or use any content from our website without our
prior written permission.

7.3 Any unauthorized use of our intellectual property
may result in legal action.

8. User Accounts

8.1 You may create an account on graypanda.in to track
orders and manage your profile.

8.2 You are responsible for:
- Maintaining the confidentiality of your account
login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
of your account

8.3 We reserve the right to suspend or terminate your
account if we suspect any fraudulent, abusive, or
illegal activity.

9. Prohibited Activities

When using graypanda.in you agree not to:

- Use the website for any unlawful purpose
- Place fraudulent or false orders
- Impersonate any person or entity
- Attempt to gain unauthorized access to our systems
- Use automated tools to scrape or extract data from
our website
- Post or transmit any harmful, offensive, or
misleading content
- Engage in any activity that disrupts or interferes
with our website or servers

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10. Limitation of Liability

10.1 To the maximum extent permitted by applicable law
GRAY PANDA shall not be liable for:

- Any indirect, incidental, or consequential damages
arising from your use of our website or products
- Any loss of data, revenue, or profits
- Any damages arising from unauthorized access to
your account due to your negligence
- Any delays or failures in delivery caused by
logistics partners or factors beyond our control

10.2 Our total liability to you for any claim arising
from your purchase shall not exceed the amount you
paid for the specific product in question.

11. Disclaimer of Warranties

Our website and products are provided on an as-is
and as-available basis. We make no warranties,
express or implied, regarding:

- The accuracy or completeness of information on
our website
- The availability of our website at all times
- That our website will be free from errors or viruses

12. Governing Law and Jurisdiction

12.1 These Terms of Service shall be governed by and
construed in accordance with the laws of India.

12.2 Any disputes arising from these terms or your
use of graypanda.in shall be subject to the
exclusive jurisdiction of the courts located in
[Your City], India.

12.3 We encourage you to contact us first at
support@graypanda.in to resolve any disputes
amicably before approaching a court of law.

13. Consumer Rights

Nothing in these Terms of Service limits or excludes
your rights as a consumer under the Consumer
Protection Act 2019 (India) or any other applicable
Indian law.

14. Privacy

Your use of our website is also governed by our
Privacy Policy which is available on graypanda.in.
By using our website you also agree to our
Privacy Policy.

15. Changes to Terms

We reserve the right to update or modify these Terms
of Service at any time without prior notice. The
updated terms will be posted on this page with a
revised effective date. Your continued use of our
website after any changes constitutes your acceptance
of the new terms.