Got questions?

Our tote bags are made from premium quality faux leather — designed to look and feel like genuine leather without any animal products. The exterior is structured faux leather with reinforced stitching, and the interior is lined with soft velvet for a truly luxurious feel every time you open your bag.

Yes — absolutely. We specifically engineered the main compartment with a padded laptop sleeve that fits up to a 15-inch laptop comfortably. We tested it with MacBook Pro 15", Dell XPS 15, and HP Envy 15 — all fit perfectly without forcing or stretching the bag.

Very spacious. Most of our customers carry: a 15" laptop, charger, tiffin box, water bottle, notebook, wallet, phone, earphones, and still have room for more. There's the main padded compartment, inner zip pocket for valuables, and side pockets for quick-access items. It's designed so everything has a place.

No — that's actually one of our core promises. The bag is structured with internal support so it holds its shape whether it's full or empty. It stands upright on its own and doesn't collapse the moment you put it down. You'll still see this bag looking sharp 2 years from now.

We currently offer multiple colorways across our collection — including Classic Gray + Black, Blush Pink + Black, Cream + Tan, Maroon + Cream, and Cream + Brown. We keep adding new colors with every drop, so follow us on Instagram @graypanda.official to be the first to know about new launches.

The faux leather exterior is water-resistant — light rain and splashes won't damage it. It is not fully waterproof, so we'd recommend avoiding heavy downpours. The material wipes clean easily with a soft cloth if it gets wet or dirty.

The debossed panda-ear shield is our signature mark — subtle enough for minimalists, distinctive enough that people notice it. It represents the Gray Panda ethos: strong, structured, and quietly confident. Just like the woman carrying it.

We accept all major payment methods — UPI (GPay, PhonePe, Paytm), Net Banking, all major Debit and Credit cards (Visa, Mastercard, RuPay), and EMI options. All payments are secured via Razorpay.

Yes! Enter your discount code at checkout. Use LAUNCH20 for 20% off or WELCOME150 for ₹150 off your first order. Only one code can be applied per order. Codes cannot be combined with other offers.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also track it anytime by logging into your account on our website, or by contacting us at hello@graypanda.in with your order ID.

Orders can be cancelled or modified within 12 hours of placing them, before they are processed for shipping. Please contact us immediately at hello@graypanda.in with your order ID. Once the order has been dispatched, we cannot cancel it.

Yes — we offer FREE shipping on every order across India. No minimum order value. No hidden charges. What you see at checkout is exactly what you pay.

Standard delivery takes 5–7 business days across India. Metro cities (Mumbai, Delhi, Bengaluru, Ahmedabad, etc.) typically receive orders in 3–5 business days. You'll receive tracking updates via email and SMS.

Currently we ship only within India. International shipping is something we're actively working on — follow us on Instagram to be the first to know when it launches. If you're outside India and desperately want one, drop us a message at hello@graypanda.in.

We offer a 7-day return policy from the date of delivery. The bag must be unused, in its original condition, and with all original packaging. To initiate a return, email us at hello@graypanda.in with your order ID and reason for return.

We're so sorry if that happens — it shouldn't. If your bag arrives with a manufacturing defect or is damaged in transit, please email us within 48 hours of delivery with photos of the damage. We'll arrange a free replacement or full refund, no questions asked.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method. UPI and bank transfers are usually faster (2–3 days). You'll receive an email confirmation when the refund is initiated.

For regular maintenance: wipe the exterior with a soft, slightly damp cloth. For tougher stains, use a mild soap solution and wipe gently — never scrub. Avoid harsh chemicals, acetone, or alcohol-based cleaners. For the velvet interior, use a soft brush or lint roller to keep it fresh.

Store it upright in a cool, dry place away from direct sunlight. If storing for a long time, stuff it lightly with tissue paper to help it maintain its shape. Keep it away from sharp objects that could scratch the faux leather surface.